Genesys Engage on-premises

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  • 1.  GIR Audit Reporting

    Posted 03-22-2021 17:44
    We just implemented GIR into our Genesys Routing environment.  We have a requirement handed to our team to produce a report showing that all the calls that are configured to be recorded were actually recorded.  Has anyone been able to create such a report?
    #Implementation
    #Reporting/Analytics
    #SystemAdministration

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    Ross King
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