Hi,
Recently, we got a requirement from one of our client. Our client ask if is possible hide o disable mute button or at least generate some events when the agent use mute button. Our client use WDE with sip endpoint.
Is it possible with customization hide mute button?
I tried with inserting a command but it does not work, what could be wrong? here the code:
commandManager.InsertCommandToChainOfCommandBefore("InteractionVoiceMuteOn", "MuteOn",
new List<CommandActivator>() { new CommandActivator() { CommandType = typeof(BeforeMuteCallCommand), Name = "BeforeMuteCall" } });
Thanks in advance
#Integrations#Omni-ChannelDesktop/UserInterface#Unsure/Other------------------------------
Saugort Garcia Tovar
Interacciones Inteligentes S.A.
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