KVP for Disposition Code is not Captured in InfoMart for below Scenarios
- When Agent disconnects the inbound call then selects the disposition code and Mark done
- When Customer disconnects the call then agent selects the disposition code and Mark done
But Disposition Code is captured for below scenarios
- When Agent selects the disposition code and then disconnects the inbound call and Mark done
ICON XML CONFIG:<key name="disposition" source="userdata" history="all"/>Infomart CTL_UD_TO_UDE_MAPPING:UD_KEY_NAME = disposition UDE_TABLE_NAME = USER_DATA_CUST_DIM_3 UDE_COLUMN_NAME = DIM_ATTRIBUTE_2 PROPAGATION_RULE = PARTYGAX CONFIG :
interaction.disposition.key-name = DISPOSITION_CODE
interaction.disposition.is-mandatory = true
interaction.disposition.is-read-only-on-idle = true
interaction.disposition.use-connection-id = true
interaction.disposition.use-attached-data = true
#Reporting/Analytics------------------------------
Maragatham Sadaiyandi
Oracle America Inc.
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