I think I need to explain some of architecture in order to support the answer I'm going to propose...
When you request a chat via the GMS API, GMS starts an ORS session, which creates a chat in Chat Server, which creates an Interaction in Interaction Server. Neither GMS, ORS, or Chat Server have an API (that I know) that will let you query the number of current chat sessions. However, Interaction Server does have this ability. Using the .NET or Java Platform SDK you can use the methods in the OpenMedia namespace to perform a RequestFindInteractions or a RequestTakeSnapshot to query the Interaction Server database to retrieve a list of currently active Chat interactions.
Another approach that you can take would be to subscribe to a Statistic that would report the current number of active chat interactions. For this you could use the GMS Stat API or the Platform SDK. To get an idea of what the statistic definition for such a stat would look like you can use Pulse to get that stat and then look at the definition of that stat in Pulse.
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 01-28-2020 03:40
From: Shrikant Dusa
Subject: How to Monitor concurrent real time Sessions in GMS
Yes JIM,
I need to know the number of active chat sessions on GMS
------------------------------
Shrikant Dusa
Reliance Jio Infocomm Ltd
Original Message:
Sent: 01-24-2020 11:31
From: Jim Crespino
Subject: How to Monitor concurrent real time Sessions in GMS
Are you wanting the number of active chat sessions?
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 01-23-2020 03:19
From: Shrikant Dusa
Subject: How to Monitor concurrent real time Sessions in GMS
Is there any way to check for active sessions in GMS from logs.
#DigitalChannels
------------------------------
Shrikant Dusa
------------------------------