Hi all, I am having trouble working out how to put a "multimedia" media type channel into Not Ready from the API. I would like to from code put the "webform" media channel into Not Ready but looking at the IAgent agent object it only seems to have:
this.agent.FirstMediaVoice
this.agent.FirstMediaEmail
this.agent.FirstMediaIM
is there a way to refer to a the webform channel in a similar way?
#Omni-ChannelDesktop/UserInterface------------------------------
Dean Smith
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