Great idea...
May also open "Customer Care Community" for discussions about the process and web-site...
- - because I just got this interesting screen from
CustomerCare site - case with timeout expire on dialog/form "transfer files"
*attached" -- WHY there are login-password fields on the form that suggest to close the window :-)
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Dmytro Zelenskyy
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Original Message:
Sent: 03-16-2021 09:05
From: Mike Eaton
Subject: Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!
Hello,
To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we can provide a better IVR experience. Please provide suggestions at the link below on how we can improve this experience and interaction you have with our Customer Care IVR.
Please take a few minutes to provide your ideas and feedback in our survey below on the Customer Care IVR:
https://forms.office.com/Pages/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXahIS2E5Yb5EgAionmbcXblUN1BOSFo5Q1ZUMzRFRzc0SEwxOFBUMVVGTCQlQCN0PWcu
#ArchitectureandDesign
#Connect with a Customer
#Routing(ACD/IVR)
#Unsure/Other
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Mike Eaton
Senior Manager - Customer Care Operations
Genesys
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