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WDE : Prevent Toaster/Popup on Broadcast message

  • 1.  WDE : Prevent Toaster/Popup on Broadcast message

    Posted 12-16-2019 04:31
    Hi,

    Is there a way to prevent popup/toasters to be shown whenever a technical broadcast message is handled by the system (Media down, network down, misc tech errors for example).
    I'd like to only have these messages logged in the message window of workspace desktop edition.

    I run a customized version of WDE, so I can do code if necessary (maybe implement a chain of command to intercept the toaster and cancel it ?)
    Unless there is an option that can be set ?

    Thanks for your help.
    #Implementation


  • 2.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    Posted 12-17-2019 03:38

    follow below steps page 309. Don't allow broadcast message for agent/supervisor role.

    https://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnableMessage



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    Ghous Sayyed
    Reliance Jio Infocomm Ltd
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  • 3.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    Posted 12-17-2019 03:50
    Unfortunately nothing in there allow to have the message in the "Messages" without the having the interactive notification

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    Regis Dubois
    GFI Informatique
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  • 4.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    Posted 12-17-2019 04:03
    ​Hi Regis,

    Also try option custom.canSendBroadcastMessages value set to 0 under interaction-workspace section of WDE application.

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    Ghous Sayyed
    Reliance Jio Infocomm Ltd
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  • 5.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    GENESYS
    Posted 12-17-2019 08:30
    Hello Regis,

    I believe the options that you are looking for are:

    Set the value of these options to 0.

    To read more about Broadcast messages, check out this article: https://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnableMessage

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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  • 6.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    Posted 25 days ago
    Hello Matthew,

    After setting the option broadcast-preview-timeout, alert-timeout values to 0. The WDE stopped showing the other Broadcast messages like Incoming interactions, Campaign related, etc..  messages.
    But i would like to suppress only the Media down, network down, misc tech errors etc..

    Thanks


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    Malli Rao
    Moksa Technologies Pvt. Ltd.
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  • 7.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    NEW MEMBER
    Posted 25 days ago
    hi Malli,

    as you mentioned you can intercept a WDE command and check the text and if it matches what you want to exclude then you can cancel the command, try intercepting ToasterShowBroadcastMessage

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    Talal Qurreis
    Meem by GIB
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  • 8.  RE: WDE : Prevent Toaster/Popup on Broadcast message

    GENESYS
    Posted 24 days ago
    Hello again Malli,

    I conferred with the WDE developers this morning about your question. They confirmed your findings that the level of control you are looking for cannot be handled by the out-of-the-box configuration options. The recommend implementing a customization. They suggest that you need to intercepting the "ShowToasterWindow" command. More information can be found here: https://docs.genesys.com/Documentation/IW/latest/Developer/Windows#Manage_Toaster.

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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