Genesys Engage on-premises (formerly PureEngage)

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Deployment on PureEngage Cloud

  • 1.  Deployment on PureEngage Cloud

    Posted 04-27-2020 09:55
    Hi Team

    Do we have any Documention on Deployment steps for PureEngage Cloud Deployment



  • 2.  RE: Deployment on PureEngage Cloud

    Posted 04-30-2020 21:24
    Hi Murthy,

    Because PureEngage Cloud is a Genesys-operated environment, Genesys performs the necessary setup and deployment for a given customer. We do not provide customer-facing documentation for deploying Genesys-operated environments. Could you please expand on your situation, so we could offer specific advice for your needs? Are you currently an on-premises customer and are you assessing the move to PureEngage Cloud? Are you already a PureEngage Cloud customer and, if so, what particular services are not working for you?

    Thank you,

    Tanya Ivanova
    Genesys Information Experience Team