A place to ask questions, connect with others, and stay in the know
My name is Ginger Alford. I am a Program Manager with the Product Strategy and Operations team and have been a part of the Genesys family for over 2 years now.
A Major part of my role as is being the Community Manager for all 3 of the Product Ideas Labs (PureEngage, PureConnect and PureCloud).
Whether you are brand new to the Product Ideas Labs or have been participating for a while but are still unsure about some things, I am ready to be your guide!
I am excited to hear what questions you have about the Ideas Process, expectations for customers and Genesys and any suggestions you may have for us.
In my free time, I like to do a little drag racing when I get the opportunity (yes the attached picture is me!). The adrenaline rush is addictive and beating boys is a bonus 😊You can find the full AMA event details here, but feel free to start posting your questions for my team in the Genesys Casual Community now!
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.