Bonnie,
We are on the PureEngage Cloud platform so I am not sure this will help, but it might be worth a look:
We had an issue with Pulse a couple years ago with the refresh rate on our longer sliding profiles. We had our "Sliding2Hour" (7200:600)
with a 600 seconds refresh , where as our shorter sliding profiles were at 15 seconds. This was causing us to have inaccurate SL's at certain times.
So we moved it to 15 seconds to match and it fixed out issues.
Hope this helps.
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Byron Nelson
Customer Ops System Administrator
OGE Energy Corp
PureEngage Cloud since 2015
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Original Message:
Sent: 08-13-2019 15:28
From: Bonnie McDermott
Subject: CCPulse showing SL > 100%
Does anyone know why the SL would show as > 100% in CCPulse reports? It happens from time to time, usually overnight.
#Reporting/Analytics
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BLM
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