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Is it possible to set a priority for activity/activity sets for scheduler to build in order?

  • 1.  Is it possible to set a priority for activity/activity sets for scheduler to build in order?

    Posted 08-19-2020 23:10
    Edited by Max Nguyen 09-15-2020 00:41

    I am using version: 8.5.216.11
    Is it possible to set a priority for activities?
    The current set up has single site activities for each site and we need the scheduler to prioritise one activity over another when building schedules. Deferred work is already in use for a workset that is processing work.

    example, each site and activity has a forecast
    SITE A
    - Activity 1 (highest priority and requirements must be met before moving onto the next activity)
    - Activity 2
    - Activity 3
    - Activity 4
    SITE B
    - Activity 1
    - Activity 2
    - Activity 3
    - Activity 4

    Any suggestions would be greatly appreciated. Thank you


    #Unsure/Other

    ------------------------------
    Max
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