Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Genesys Work space on call end customization

  • 1.  Genesys Work space on call end customization

    Posted 06-20-2021 16:45
    Trying to do cusomization to the on call end event on genesys workspace, on click of on call the user call has to be transferred to a different number
    custom logic is working fine..the issue is on click of the call end the user is getting transferred to another number sucessfully and there is error message displayed  on the screen
    please fin the attached image
    Custom logic is included in main.js of gws.war and the custom method invocation is the last line of the method hangUpOrClearConferenceCall  in main.js file


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    TS Sarangarajan
    Cognizant Technology Solutions U.S. Corporation
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