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Is there a table in infomart that stores the information of a multifunctional property pathAudio?

  • 1.  Is there a table in infomart that stores the information of a multifunctional property pathAudio?

    Posted 11-07-2019 08:07
    Edited by Beatriz Herrera 11-07-2019 08:23
    Hi,

    Is there a table in infomart that stores the information of a multifunctional property pathAudio? Does it exist in purecloud?

    I need to know how many times a play announcing properties is played. That is, how many times a .wav plays.

    Thank.
    #Reporting/Analytics


  • 2.  RE: Is there a table in infomart that stores the information of a multifunctional property pathAudio?

    Posted 11-08-2019 09:10
    Hi,
    the short answer is no, Infomart did not stores such a details about calls into the DB. The only way to have such a statistical data from Infomart is creating attached data for storing numbers of using your prompt during the call flow. Than you need to configure your ICON to save this KVP into IDB. Than you need to configure your GIM to process and store this KVP to GIM DB.

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    Timur Karimov
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