I am trying to create a Custom Stat in StatServer which will report on the number of Agents logged into the Chat Channel within a given Agent Group.
The Agent Group will have voice only agents, chat only agents, and voice+chat agents. We only want to count the agents logged into the chat channel.
Can anyone suggest what needs to change to the OOB Stat definition below to accomplish this? Do I add something to the MainMask or RelativeMask?
Statistic=CurrAgentsLoggedIn
Category=CurrentNumber
MainMask=*,~NotMonitored,~LoggedOut
Objects=GroupAgents,GroupPlaces
Subject=AgentStatus
Thanks for your help.
#Reporting/Analytics------------------------------
Jaycee Butler
Optum Technology, Inc
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