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after-call-divert-destination

  • 1.  after-call-divert-destination

    Posted 08-04-2020 19:53
    Hi! We use option after-call-divert-destination for transferring a call to strategy where post-call survey is implemented. Sometimes we need not to transfer a call to survey therefore need to reset after-call-divert-destination option. Is it possible to redefine this option inside of strategy?
    #Routing(ACD/IVR)

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    Urvantsev mktUknown
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