Genesys Engage on-premises

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Questiones for UseCase BO11

  • 1.  Questiones for UseCase BO11

    Posted 12-30-2020 01:25

    Hi,

    Since "Mobile notification" is also need requires getting customer Mobile number.

    1. What is the difference between SMS and Mobile notification?
    2. Which App will be used to send Mobile notification?
    3. Could it be able to connect with our company Apps?

    Genesys Dynamic Case Management (BO11) for Genesys Engage on premises

    Chun Jen


    #Unsure/Other

    ------------------------------
    Chun Jen Wang
    eSUN Bank
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