Hi !
We have this problem that occur sporadic for all users. In a call with customer audio stops for 5-7 seconds, before two-audio is established again. The agent can not hear the customer, customer can hear the agent during the period. Each agent experience this 3-5 times each day. We have not been able to pin point this to location or group of users within the company. It appear to include all agents within the company .
We see this both with Bria and SIP EP. Anyone has experience something like this ?
(As far as we can see we have audio both ways all the time on the client NIC from IPT).
We had an support ticket with Genesys, they point to further troubleshooting client side, client NIC/Win10.
SIP EP log:
09:39:53.900 ..|inf|16432|VQcpt:RTP(leg=54):recv=174,lost=0(0.0%),MOS=4.4(tsf:4.4)
09:39:58.989 ..|inf|1332 |sent RTP(leg=54) to 148.122.96.150:12872
-(0)- pt=8(pcma) seq=33498 time=2421848597 ssrc[1d78b0f2] ** [160] d5 d5 d5 d5...
09:40:00.817 ..|inf|12216|voe:checkpoint,sent[2]=48/7680(64.0kbps)
in: ----oo+--------_________________________________________________
out: OOOOOoOOOOOOOOOo------------------------------------------------
09:40:00.817 ..|inf|12216|GSeptRTPconn(54):AudioDecodingStats(pkts=0):
NetEQ/total=7697(decoded:normal=6922,plc=35,cng=0,silence=740),disengaged=0
-/interval=96(decoded:normal=0,plc=0,cng=0,silence=96),disengaged=0
09:40:01.323 ..|inf|12216|got RTP(leg=54) from 148.xxx.xx.xxx:12872
-(0)- pt=8(pcma) seq=13587 time=1708797291 ssrc[65b714f7] ** [160] d5 d5 d5 d5...
09:40:06.741 ..|inf|16432|VQcpt:RTP(leg=54):recv=271,lost=400(59.6%),MOS=1.1(tsf:2.3)
09:40:06.747 ..|inf|12216|GSept1pcc(i:5,MOS=1.1)
09:40:10.431 ..|inf|12216|voe:checkpoint,sent[2]=49/7840(65.3kbps)
Kind regards
#SIP/VolP------------------------------
Dag
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