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save incoming email (read only) for reviews

  • 1.  save incoming email (read only) for reviews

    Posted 03-19-2020 05:02
    Hi to all,
    I am looking the best way to save and store inbound email without change made by agents.

    I could use PSDK but I think it's possible to do this without SDK.
    Moreover, using PSDK, I am not sure where I can recover and read the old email (in read-only mode).
    I presume  it is possible to search (or recover) a single inbound email from "Interaction History" of WDE GUI.

    I have Digital Messaging Server (9.0 version), UCS (8.5 version) and email Server  (8.5 version) application
    Please, could you have any advice or idea to save and recover email (read- only) without SDK? 

    Thank you
    Best regards
    #DigitalChannels

    ------------------------------
    sergio
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