Genesys Engage on-premises

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  • 1.  SIP Server call monitoring and cmtimestamp

    Posted 10-20-2020 12:18
    I am currently using the RequestStartCallMonitoring API in GVP PSDK tserver to receive call related events. Each event has a timestamp which is a simple number called cmtimestamp. Since it is a number there is no description regarding how to interrupt the value. I am sure it is a time expressed in milliseconds or something like that but it does not directly correlate to this. Can someone explain how to interrupt the values? 

    If this is the wrong place for this question, please let me know a more appropriate forum. 

    Thanks
    #GenesysEngageDev

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    Andrew
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  • 2.  RE: SIP Server call monitoring and cmtimestamp

    Posted 10-21-2020 02:07
    Hi Andrew,

    Its the Unix timestamp.  convert this EPOCH time to your time zone date time format.

    Malli.

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    Deepak Sharma
    mokSa Technologies India Private Limited.
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    Original Message


  • 3.  RE: SIP Server call monitoring and cmtimestamp

    Posted 10-21-2020 09:46
    Hi Deepak, 

    That makes perfect sense. Not sure why I didn't think of that. Let me take a look. 

    Thanks,
    Andrew

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    Andrew Klassen
    Nectar Services Corp
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    Original Message


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