Genesys Engage on-premises

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  • 1.  One-way audio issue

    Posted 07-11-2019 05:08
    Dear Experts, 

    we are having an issue with one-way audio  , and i have checked logs and found that call which had issue used different codec ... how could negotiate that codec on sip ??
    #SIP/VolP

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    Noufal
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  • 2.  RE: One-way audio issue

    Posted 07-14-2019 09:01
    when user listen to IVR it was PCMA  , once after connect to Agent it become PCMU . kindly suggest me how we solve this issue


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    Noufal Ebrahim
    SMASCO
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    Original Message


  • 3.  RE: One-way audio issue

    Posted 07-15-2019 06:07
    Check and fix the enabled audio-codecs for all SIP-based applications (like Genesys SIP, MCP, WDE SE, etc.) and remove not required codecs to avoid having issue with different codes. Other way is through enabling SDP application filter on Genesys SIP Server level to remove unneeded codes from SDP permanently.

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    Jakub Němec
    Dimension Data Czech Republic s.r.o.
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    Original Message


  • 4.  RE: One-way audio issue

    Posted 07-23-2019 07:56
    if i bypass IVR and connect agent its working good

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    Noufal Ebrahim
    SMASCO
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    Original Message


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