Genesys Engage on-premises

 View Only

Discussion Thread View

  • 1.  update email (kvp in UserData) WWE

    Posted 10-01-2020 09:48
    We have workspace web edition.  Chat channel.  
    Scenario:
    -  Customer enters invalid email in prescreen chat.  
    -  Chat agent wants to update the email address of the customer so we can take a payment.

    How can I update UserData from WWE?  any code snippets?
    #DigitalChannels
    #Integrations

    ------------------------------
    Clayton Curtis
    Enova Financial
    ------------------------------


  • 2.  RE: update email (kvp in UserData) WWE

    GENESYS
    Posted 10-02-2020 11:28
    Edited by Jim Crespino 10-02-2020 11:28
    Clayton,

    Take a look at this page (https://docs.genesys.com/Documentation/HTCC/8.5.2/Dev/ServiceClientAPI) and scroll down to "Updating Attached Data from a Third-Party Application.  I think that will answer your question.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources