Hi, all
Good Day.
I have a SIP Trunk between Genesys and Asterisk(v16)
I have this scenario:
1- Customer calls to GVP,
2 - choice a menu,
3 - this call is passed to a routing point with attached-datas to asterisk via sip-trunk
4 - these attachs are sent to asterisk by sip headers.
5 - asterisk send that call to routing point of operators.
The problem is that when I receive attachs in asterisk with a lot of them, the call fails.
Because I receive attachs from GVP application, plus attachs from GVP parameters.
But when I receive only attachs from application, works fine
The problem is randomic.
When a call is fine:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.200.35.153:5160;branch=z9hG4bK52da4105;received=10.200.35.153
From: "Customer" <sip:2000@10.200.35.153:5160>;tag=as4c1f7d5a
To: <sip:42005@10.200.88.173:5060>;tag=A38FA028-9855-4235-B192-830583F65DD2-208890
Call-ID: 7bb2096c6748900547318dbd1ca92f77@10.200.35.153:5160
CSeq: 102 INVITE
Contact: <sip:10.200.88.173:5060;transport=tcp>
X-Genesys-CallUUID: IUTNVSJ1NH3BFFNKOP0RLMQCEG00001S
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
X-Genesys-u_tipoFinalizacao: transferencia
X-Genesys-s_DDD: 34
X-Genesys-u_opera: NT
X-Genesys-u_produto: Inicial
X-Genesys-u_uraNavegada: ura10312
X-Genesys-u_operacao: VAREJO
X-Genesys-u_desliga: N
X-Genesys-u_numeroAtendimento:
X-Genesys-u_linhaNegocio:
X-Genesys-u_info: Inicio da chamada
X-Genesys-u_dnis: MSML
X-Genesys-u_descricaoUra: URA Algar Telecom
X-Genesys-u_dataFinalUra: 2020-02-21 20:27:53
X-Genesys-u_ani: 3499999999
X-Genesys-u_protocolo: 201946579738
X-Genesys-u_cpfcnpj: 12966563656
X-Genesys-u_rp_transf: 0C540493
X-Genesys-RStrategyName: Entrada_ura.default.defaultWorkflow
X-Genesys-RStrategyDBID: 403
X-Genesys-e_ambiente: producao
X-Genesys-u_connid: 007402f48563703c
X-Genesys-u_connid: 1234
User-Agent: FPBX-15.0.16.42(16.6.2)
Date: Fri, 21 Feb 2020 20:27:53 GMT
X-Genesys-GVP-Session-Data: callsession=E5D4C21A-11DE-4C65-CFBC-9319E6D1A15B;1;0;sip:10.200.88.173:5060;;;Environment;IVRAppDefault;;0;record
X-Genesys-GVP-Session-ID: E5D4C21A-11DE-4C65-CFBC-9319E6D1A15B;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_IVRAppDefault
Session-Expires: 1800;refresher=uas
Supported: uui,timer
Content-Type: application/sdp
Content-Length: 279
When call is bad:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.200.35.153:5160;branch=z9hG4bK17e50cfc;received=10.200.35.153
From: "Botelho" <sip:2000@10.200.35.153:5160>;tag=as1d083669
To: <sip:42005@10.200.88.173:5060>;tag=A38FA028-9855-4235-B192-830583F65DD2-209113
Call-ID: 7ede1e2b7409c3755bae2c0c7762f77d@10.200.35.153:5160
CSeq: 102 INVITE
Contact: <sip:10.200.88.173:5060;transport=tcp>
X-Genesys-CallUUID: IUTNVSJ1NH3BFFNKOP0RLMQCEG000021
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
X-Genesys-u_tipoFinalizacao: transferencia
X-Genesys-u_opera: NT
X-Genesys-u_produto: Inicial
X-Genesys-u_uraNavegada: ura10312
X-Genesys-u_operacao: VAREJO
X-Genesys-u_desliga: N
X-Genesys-u_numeroAtendimento:
X-Genesys-u_linhaNegocio:
X-Genesys-u_info: Inicio da chamada
X-Genesys-u_dnis: MSML
X-Genesys-u_descricaoUra: URA Algar Telecom
X-Genesys-u_dataFinalUra: 2020-02-21 20:29:36
X-Genesys-u_ani: 3499999999
X-Genesys-u_protocolo: 201946579738
X-Genesys-u_cpfcnpj: 12966563656
X-Genesys-u_rp_transf: 0C540493
X-Genesys-RStrategyName: Entrada_ura.default.defaultWorkflow
X-Genesys-RStrategyDBID: 403
X-Genesys-e_ambiente: producao
X-Genesys-u_connid: 007402f485637041
X-Genesys-u_connid: 1234
X-Genesys-e_fake_ani: 2000
X-Genesys-s_CelControle_bannerProblemaInicial: CelControle/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD16: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD17: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD31: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD34: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD37: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD64: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerDDD67: CelPos/msg_Vazio.wav
X-Genesys-s_CelPos_bannerProblemaInicial: CelControle/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD16: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD17: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD31: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD34: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD37: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD64: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerDDD67: CelPre/msg_Vazio.wav
X-Genesys-s_CelPre_bannerProblemaInicial: CelPre/msg_Vazio.wav
X-Genesys-s_DDD: 20
X-Genesys-s_DDD: 34
X-Genesys-s_DNIS: 42005
X-Genesys-s_FixoPos_bannerDDD16: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD17: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD31: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD34: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD37: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD64: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerDDD67: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPos_bannerProblemaInicial: FixoPos/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD16: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD17: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD31: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD34: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD37: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD64: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerDDD67: FixoPre/msg_Vazio.wav
X-Genesys-s_FixoPre_bannerProblemaInicial: FixoPre/msg_Vazio.wav
X-Genesys-s_Inicial_bannerAdicional: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD16: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD17: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD31: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD34: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD37: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD64: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerDDD67: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerNonoDigito: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerOutrosCanais: Inicial/msg_Vazio.wav
X-Genesys-s_Inicial_bannerProblemaInicial: Inicial/6 INTERNET reiniciar AGUARDE 30 SEG.wav
X-Genesys-s_Interceptado_CPF: desativado
X-Genesys-s_Interceptado_NumA: desativado
X-Genesys-s_Internet_bannerDDD16: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD17: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD31: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD34: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD37: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD64: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerDDD67: Internet/msg_Vazio.wav
X-Genesys-s_Internet_bannerProblemaInicial: Internet/msg_Vazio.wav
X-Genesys-s_Modulo_1: desativado
X-Genesys-s_Modulo_10: ativado
X-Genesys-s_Modulo_11:
X-Genesys-s_Modulo_12:
X-Genesys-s_Modulo_13: ativado
X-Genesys-s_Modulo_14: ativado
X-Genesys-s_Modulo_15: ativado
X-Genesys-s_Modulo_2: ativado
X-Genesys-s_Modulo_3: ativado
X-Genesys-s_Modulo_4: ativado
X-Genesys-s_Modulo_5: desativado
X-Genesys-s_Modulo_6: desativado
X-Genesys-s_Modulo_8: desativado
X-Genesys-s_Modulo_9:
X-Genesys-s_TV_bannerDDD16: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD17: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD31: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD34: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD37: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD64: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerDDD67: TV/msg_Vazio.wav
X-Genesys-s_TV_bannerProblemaInicial: TV/msg_Vazio.wav
X-Genesys-s_Ura_Visual: desabilitado
X-Genesys-s_banneradicional: msg_Vazio.wav
X-Genesys-s_bannerinformativo: msg_Vazio.wav
X-Genesys-s_bannerprincipal: msg_Vazio.wav
X-Genesys-s_problemas16: msg_Vazio.wav
X-Genesys-s_problemas17: msg_Vazio.wav
X-Genesys-s_problemas31: msg_Vazio.wav
X-Genesys-s_problemas34: msg_Vazio.wav
X-Genesys-s_problemas37: msg_Vazio.wav
X-Genesys-s_problemas64: msg_Vazio.wav
X-Genesys-s_problemas67: msg_Vazio.wav
X-Genesys-s_problemastecnicos: msg_Vazio.wav
X-Genesys-s_saudacaoboanoite:
X-Genesys-s_saudacaoboatarde:
X-Genesys-s_saudacaobomdia:
X-Genesys-s_ura_url: http://10.200.88.180/Algar_Telecom/Voice_Tobe/Xperience_Algar/src-gen/AlgarTelecom_Inicio.vxml
X-Genesys-gsw-ivr-profile-name: IVRAppDefault
X-Genesys-gvp-tenant-id: 1
X-Genesys-s_timeout_validaws: 5
User-Agent: FPBX-15.0.16.42(16.6.2)
Date: Fri, 21 Feb 2020 20:29:36 GMT
X-Genesys-GVP-Session-Data: callsession=D301B36B-AB3C-4A00-AA9D-DF5F081BA7F6;1;0;sip:10.200.88.173:5060;;;Environment;IVRAppDefault;;0;record
X-Genesys-GVP-Session-ID: D301B36B-AB3C-4A00-AA9D-DF5F081BA7F6;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_IVRAppDefault
Session-Expires: 1800;refresher=uas
Supported: uui,timer
Content-Type: application/sdp
Content-Length: 279
v=0
o=- 1582218304 1 IN IP4 10.200.88.170
s=phone-call
c=IN IP4 10.200.88.170
t=0 0
m=audio 21000 RTP/AVP 8 18 101
a=ptime:20
a=maxptime:150
a=sendrecv
a=rtpmap:8 pcma/8000
a=rtpmap:18 g729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
<------------->
--- (64 headers 14 lines) ---
[2020-02-21 20:29:36] WARNING[8982][C-0000001d]: chan_sip.c:24151 handle_response_invite: Received response: "200 OK" from 'Genesys' without SDP
#SIP/VolP------------------------------
Marcelo Augusto Botelho
ALGAR TECH
------------------------------