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  • 1.  SIP Trunk with Asterisk

    Posted 02-21-2020 15:33
    Hi, all

    Good Day.

    I have a SIP Trunk between Genesys and Asterisk(v16)

    I have this scenario:

    1- Customer calls to GVP,
    2 - choice a menu,
    3 - this call is passed to a routing point with attached-datas to asterisk via sip-trunk
    4 - these attachs are sent to asterisk by sip headers.
    5 - asterisk send that call to routing point of operators.

    The problem is that when I receive attachs in asterisk with a lot of them, the call fails.
    Because I receive attachs from GVP application, plus attachs from GVP parameters.

    But when I receive only attachs from application, works fine

    The problem is randomic.


    When a call is fine:

    SIP/2.0 200 OK
    Via: SIP/2.0/TCP 10.200.35.153:5160;branch=z9hG4bK52da4105;received=10.200.35.153
    From: "Customer" <sip:2000@10.200.35.153:5160>;tag=as4c1f7d5a
    To: <sip:42005@10.200.88.173:5060>;tag=A38FA028-9855-4235-B192-830583F65DD2-208890
    Call-ID: 7bb2096c6748900547318dbd1ca92f77@10.200.35.153:5160
    CSeq: 102 INVITE
    Contact: <sip:10.200.88.173:5060;transport=tcp>
    X-Genesys-CallUUID: IUTNVSJ1NH3BFFNKOP0RLMQCEG00001S
    Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
    X-Genesys-u_tipoFinalizacao: transferencia
    X-Genesys-s_DDD: 34
    X-Genesys-u_opera: NT
    X-Genesys-u_produto: Inicial
    X-Genesys-u_uraNavegada: ura10312
    X-Genesys-u_operacao: VAREJO
    X-Genesys-u_desliga: N
    X-Genesys-u_numeroAtendimento:
    X-Genesys-u_linhaNegocio:
    X-Genesys-u_info: Inicio da chamada
    X-Genesys-u_dnis: MSML
    X-Genesys-u_descricaoUra: URA Algar Telecom
    X-Genesys-u_dataFinalUra: 2020-02-21 20:27:53
    X-Genesys-u_ani: 3499999999
    X-Genesys-u_protocolo: 201946579738
    X-Genesys-u_cpfcnpj: 12966563656
    X-Genesys-u_rp_transf: 0C540493
    X-Genesys-RStrategyName: Entrada_ura.default.defaultWorkflow
    X-Genesys-RStrategyDBID: 403
    X-Genesys-e_ambiente: producao
    X-Genesys-u_connid: 007402f48563703c
    X-Genesys-u_connid: 1234
    User-Agent: FPBX-15.0.16.42(16.6.2)
    Date: Fri, 21 Feb 2020 20:27:53 GMT
    X-Genesys-GVP-Session-Data: callsession=E5D4C21A-11DE-4C65-CFBC-9319E6D1A15B;1;0;sip:10.200.88.173:5060;;;Environment;IVRAppDefault;;0;record
    X-Genesys-GVP-Session-ID: E5D4C21A-11DE-4C65-CFBC-9319E6D1A15B;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_IVRAppDefault
    Session-Expires: 1800;refresher=uas
    Supported: uui,timer
    Content-Type: application/sdp
    Content-Length: 279


    When call is bad:

    SIP/2.0 200 OK
    Via: SIP/2.0/TCP 10.200.35.153:5160;branch=z9hG4bK17e50cfc;received=10.200.35.153
    From: "Botelho" <sip:2000@10.200.35.153:5160>;tag=as1d083669
    To: <sip:42005@10.200.88.173:5060>;tag=A38FA028-9855-4235-B192-830583F65DD2-209113
    Call-ID: 7ede1e2b7409c3755bae2c0c7762f77d@10.200.35.153:5160
    CSeq: 102 INVITE
    Contact: <sip:10.200.88.173:5060;transport=tcp>
    X-Genesys-CallUUID: IUTNVSJ1NH3BFFNKOP0RLMQCEG000021
    Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
    X-Genesys-u_tipoFinalizacao: transferencia
    X-Genesys-u_opera: NT
    X-Genesys-u_produto: Inicial
    X-Genesys-u_uraNavegada: ura10312
    X-Genesys-u_operacao: VAREJO
    X-Genesys-u_desliga: N
    X-Genesys-u_numeroAtendimento:
    X-Genesys-u_linhaNegocio:
    X-Genesys-u_info: Inicio da chamada
    X-Genesys-u_dnis: MSML
    X-Genesys-u_descricaoUra: URA Algar Telecom
    X-Genesys-u_dataFinalUra: 2020-02-21 20:29:36
    X-Genesys-u_ani: 3499999999
    X-Genesys-u_protocolo: 201946579738
    X-Genesys-u_cpfcnpj: 12966563656
    X-Genesys-u_rp_transf: 0C540493
    X-Genesys-RStrategyName: Entrada_ura.default.defaultWorkflow
    X-Genesys-RStrategyDBID: 403
    X-Genesys-e_ambiente: producao
    X-Genesys-u_connid: 007402f485637041
    X-Genesys-u_connid: 1234
    X-Genesys-e_fake_ani: 2000
    X-Genesys-s_CelControle_bannerProblemaInicial: CelControle/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD16: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD17: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD31: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD34: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD37: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD64: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerDDD67: CelPos/msg_Vazio.wav
    X-Genesys-s_CelPos_bannerProblemaInicial: CelControle/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerDDD16: CelPre/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerDDD17: CelPre/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerDDD31: CelPre/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerDDD34: CelPre/msg_Vazio.wav
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    X-Genesys-s_CelPre_bannerDDD64: CelPre/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerDDD67: CelPre/msg_Vazio.wav
    X-Genesys-s_CelPre_bannerProblemaInicial: CelPre/msg_Vazio.wav
    X-Genesys-s_DDD: 20
    X-Genesys-s_DDD: 34
    X-Genesys-s_DNIS: 42005
    X-Genesys-s_FixoPos_bannerDDD16: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD17: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD31: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD34: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD37: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD64: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerDDD67: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPos_bannerProblemaInicial: FixoPos/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD16: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD17: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD31: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD34: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD37: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD64: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerDDD67: FixoPre/msg_Vazio.wav
    X-Genesys-s_FixoPre_bannerProblemaInicial: FixoPre/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerAdicional: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerDDD16: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerDDD17: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerDDD31: Inicial/msg_Vazio.wav
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    X-Genesys-s_Inicial_bannerDDD37: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerDDD64: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerDDD67: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerNonoDigito: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerOutrosCanais: Inicial/msg_Vazio.wav
    X-Genesys-s_Inicial_bannerProblemaInicial: Inicial/6 INTERNET reiniciar AGUARDE 30 SEG.wav
    X-Genesys-s_Interceptado_CPF: desativado
    X-Genesys-s_Interceptado_NumA: desativado
    X-Genesys-s_Internet_bannerDDD16: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD17: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD31: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD34: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD37: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD64: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerDDD67: Internet/msg_Vazio.wav
    X-Genesys-s_Internet_bannerProblemaInicial: Internet/msg_Vazio.wav
    X-Genesys-s_Modulo_1: desativado
    X-Genesys-s_Modulo_10: ativado
    X-Genesys-s_Modulo_11:
    X-Genesys-s_Modulo_12:
    X-Genesys-s_Modulo_13: ativado
    X-Genesys-s_Modulo_14: ativado
    X-Genesys-s_Modulo_15: ativado
    X-Genesys-s_Modulo_2: ativado
    X-Genesys-s_Modulo_3: ativado
    X-Genesys-s_Modulo_4: ativado
    X-Genesys-s_Modulo_5: desativado
    X-Genesys-s_Modulo_6: desativado
    X-Genesys-s_Modulo_8: desativado
    X-Genesys-s_Modulo_9:
    X-Genesys-s_TV_bannerDDD16: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD17: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD31: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD34: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD37: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD64: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerDDD67: TV/msg_Vazio.wav
    X-Genesys-s_TV_bannerProblemaInicial: TV/msg_Vazio.wav
    X-Genesys-s_Ura_Visual: desabilitado
    X-Genesys-s_banneradicional: msg_Vazio.wav
    X-Genesys-s_bannerinformativo: msg_Vazio.wav
    X-Genesys-s_bannerprincipal: msg_Vazio.wav
    X-Genesys-s_problemas16: msg_Vazio.wav
    X-Genesys-s_problemas17: msg_Vazio.wav
    X-Genesys-s_problemas31: msg_Vazio.wav
    X-Genesys-s_problemas34: msg_Vazio.wav
    X-Genesys-s_problemas37: msg_Vazio.wav
    X-Genesys-s_problemas64: msg_Vazio.wav
    X-Genesys-s_problemas67: msg_Vazio.wav
    X-Genesys-s_problemastecnicos: msg_Vazio.wav
    X-Genesys-s_saudacaoboanoite:
    X-Genesys-s_saudacaoboatarde:
    X-Genesys-s_saudacaobomdia:
    X-Genesys-s_ura_url: http://10.200.88.180/Algar_Telecom/Voice_Tobe/Xperience_Algar/src-gen/AlgarTelecom_Inicio.vxml
    X-Genesys-gsw-ivr-profile-name: IVRAppDefault
    X-Genesys-gvp-tenant-id: 1
    X-Genesys-s_timeout_validaws: 5
    User-Agent: FPBX-15.0.16.42(16.6.2)
    Date: Fri, 21 Feb 2020 20:29:36 GMT
    X-Genesys-GVP-Session-Data: callsession=D301B36B-AB3C-4A00-AA9D-DF5F081BA7F6;1;0;sip:10.200.88.173:5060;;;Environment;IVRAppDefault;;0;record
    X-Genesys-GVP-Session-ID: D301B36B-AB3C-4A00-AA9D-DF5F081BA7F6;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_IVRAppDefault
    Session-Expires: 1800;refresher=uas
    Supported: uui,timer
    Content-Type: application/sdp
    Content-Length: 279
    v=0
    o=- 1582218304 1 IN IP4 10.200.88.170
    s=phone-call
    c=IN IP4 10.200.88.170
    t=0 0
    m=audio 21000 RTP/AVP 8 18 101
    a=ptime:20
    a=maxptime:150
    a=sendrecv
    a=rtpmap:8 pcma/8000
    a=rtpmap:18 g729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    <------------->
    --- (64 headers 14 lines) ---
    [2020-02-21 20:29:36] WARNING[8982][C-0000001d]: chan_sip.c:24151 handle_response_invite: Received response: "200 OK" from 'Genesys' without SDP




    #SIP/VolP

    ------------------------------
    Marcelo Augusto Botelho
    ALGAR TECH
    ------------------------------


  • 2.  RE: SIP Trunk with Asterisk

    Posted 02-22-2020 07:53
    see attached files

    ------------------------------
    Marcelo Augusto Botelho
    ALGAR TECH
    ------------------------------

    Attachment(s)

    txt
    badCall.txt   18 KB 1 version
    txt
    goodCall.txt   4 KB 1 version


  • 3.  RE: SIP Trunk with Asterisk

    Posted 02-23-2020 17:02
    Looks like FreePBX doesnt like the header size given its complaining about a lack of SDP when clearly it's present.  Two things:
    • Ensuring your using TCP (rather than UDP) in the trunk config.  I'd say that you'd be getting close or over your MTU. I know your pasted logs says TCP, but your uploaded documents say UDP.
    • Check out the filtering and encoding options.


    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------



  • 4.  RE: SIP Trunk with Asterisk

    Posted 02-26-2020 09:19
    Sorry,

    The attached files was when I made a test with UDP, but after that I changed to TCP and I´ve got the same error.

    I´m receiving business atribute in sip header.
    is there a way to receive only attachs from GVP that a need send to WDE?

    for example: removing X-Genesys_s* 



    ------------------------------
    Marcelo Augusto Botelho
    ALGAR TECH
    ------------------------------



  • 5.  RE: SIP Trunk with Asterisk

    Posted 02-27-2020 08:40
    Hi Marcelo,

    Please check that your FreePBX SIP Signalling / SIP / Message Restriction Setting is not set to Option 1 as it means that maximum SIP message is limited to 6048 bytes while your "bad" message is longer.

    How do you map User Data to INVITE? Are you doing it from routing strategy or via SIP Server configuration?


    ------------------------------
    Rene Wagner
    OmniHouse
    ------------------------------



  • 6.  RE: SIP Trunk with Asterisk

    Posted 03-06-2020 13:12
    I´m not sure because another guy has configured.
    But I think that was by routing strategy.


    ------------------------------
    Marcelo Augusto Botelho
    ALGAR TECH
    ------------------------------



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