Hi,
I'm looking for some guidance here.

With more agents working from home in the recent days, there has been a constant complaint about intermittent loss of audio and poor voice quality (even when agents are using wired headsets).

I would like to know if there are any baseline requirements like internet speed, etc. that need to be followed to get reasonable performance on WDE when agents are working from home.

I look forward to everyone's response. Thanks!

#Telephony

------------------------------
Regards,

Maryam
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Check out the QoS requirements here. Jitter, especially with a vpn, is usually more the killer
https://docs.genesys.com/Documentation/SP/latest/dep/Deployment

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Jason McLennan
Commonwealth Bank of Australia
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Original Message:
Sent: 03-27-2020 02:57
From: Maryam Iqbal
Subject: Internet connection requirements for WDE

Hi,
I'm looking for some guidance here.

With more agents working from home in the recent days, there has been a constant complaint about intermittent loss of audio and poor voice quality (even when agents are using wired headsets).

I would like to know if there are any baseline requirements like internet speed, etc. that need to be followed to get reasonable performance on WDE when agents are working from home.

I look forward to everyone's response. Thanks!

#Telephony

------------------------------
Regards,

Maryam
------------------------------