I dont think so and struggling to see the purpose of doing so. :)
In Pulse, you could create a formula based upon individual statistics to achieve this result, but WDE doesnt offer this ability as far as I'm aware.
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Jason McLennan
Commonwealth Bank of Australia
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Original Message:
Sent: 07-27-2020 04:17
From: Yvgeni Liberman
Subject: WDE statistics
Dear Jason,
Many thanks for Your help, it's working.
Some additional, very "stupid" question:
The customer wants to "change" this formula and count not all "Internal Calls" time, only half of this time
something like "internal call time"/2
If it is possible?
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Best regards,
Yvgeni Liberman
ITNavPro
Original Message:
Sent: 07-24-2020 02:51
From: Jason McLennan
Subject: WDE statistics
You want a statistic of Category RelativeTimePercentage. Find the below as an example:
[Agent_Occupancy]
Category = RelativeTimePercentage
MainMask = CallInbound, CallInternal, CallOutbound, CallConsult, CallUnknown, CallOnHold, AfterCallWork
RelMask = *,~NotMonitored,~LoggedOut
Objects = Agent, Place, GroupAgents, GroupPlaces
Subject = AgentStatus
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Jason McLennan
Commonwealth Bank of Australia
Original Message:
Sent: 07-23-2020 03:46
From: Yvgeni Liberman
Subject: WDE statistics
Hi,
Maybe someone knows how to define the "Agent statistics" based on "formula" and can send me some "examples".
Our customer wants to show the "%ofWorkingTime" (formula: "Sum(InboundTime)+Sum(OutboundTime))+(Sum(ReadyTime)+Sum(ACWTime)/Sum(LoginTime)"
As I understand, we must create the "Custom Formulas" statistic on Stat server, but I can't find any example of such statistics.
#Implementation
#Integrations
#Reporting/Analytics
#SystemAdministration
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Best regards,
Yvgeni Liberman
ITNavPro
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