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Question related to "unexpected" call terminations

  • 1.  Question related to "unexpected" call terminations

    Posted 12-09-2020 11:23

    I am looking to see if anyone has a way to report on "unexpected call termination".  I believe this is a metric that details who or what may have disconnected a call. High-level, looking for visibility into whether a call is dropped by our company unexpectedly.      


    #Reporting/Analytics

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    Tom Flow
    CareFirst Blue Cross Blue Shield
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