Genesys Engage on-premises

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  • 1.  PureEngage API . Logout agent

    Posted 08-16-2021 11:58
    Edited by Ighor Toth 08-16-2021 12:17
    Hi, is there an way to logout an agent that is available for X amount of time in NotReady state using API (PureEngage) ?
    #PlatformAdministration

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    Ighor Toth
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  • 2.  RE: PureEngage API . Logout agent

    Posted 08-17-2021 12:15
    Hi!

    You can do it using request via GMS API:
    POST http://SERVER_NAME/api/v2/me/channels/voice with Body: {"operationName": "EndContactCenterSession"}

    The request shown is for current user but GMS API lets you also get list of users and select desired one preliminarily checking time in NotReady from StatServer.

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    Igor Anatolievich Urvantsev
    Citilink
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  • 3.  RE: PureEngage API . Logout agent

    Posted 08-17-2021 13:18
    Edited by Ighor Toth 08-17-2021 13:18

    Awesome, I'll try it. Do you also know which path should I use to check their availability status/time? Or is there an way to search by not ready ones? 

    Thank you very much



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    Ighor Toth
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