Genesys Engage on-premises

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  • 1.  Pulse 9.0 - automatically put wallboard in full screen

    Posted 06-22-2021 11:24
    ​​Hello,

    I use a script to auto login on Pulse 9.0 with my wallboard's account. After the sucess login, I gone on url "http://<server>:<port>/pulse/plugins/pulse/#/"" and I can see my wallboard like a dashboard.

    Now, after the auto login, I want put wallboard automatically in full screen like when I use the launch button (not like F11).
    But I not find how I need to do change the login_success_url to do that.

    have you any idea to put pulse's wallboard automatically in full screen please ?

    Best Regards,

    Jean ROBERT
    #Reporting/Analytics

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    ROBERT Jean
    CGI France SAS
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  • 2.  RE: Pulse 9.0 - automatically put wallboard in full screen

    Posted 06-23-2021 02:42
    Hi !

    It can be done by the help of a small java script file (jquery.js) placed under \webapp\lib\lib\jquery on you Puls IIS server. At least this is how it is solved with us, we got this from Genesys some years ago. Suggest you check with Genesys Support, it is possible that they have come up with a better solution by now.




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    Dag Magne Hoiseth
    DnB Bank ASA
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  • 3.  RE: Pulse 9.0 - automatically put wallboard in full screen

    Posted 06-24-2021 09:09
    Hello,

    Thanks for your reply.
    It is not possible for you to give me this java script file? or an example of the code in this file please ?

    Regard,

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    ROBERT Jean
    CGI France SAS
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  • 4.  RE: Pulse 9.0 - automatically put wallboard in full screen

    GENESYS
    Posted 06-25-2021 00:21
    Hi Robert,

    What browser are you using?

    See if this link can help you.
    https://ostechnix.com/launch-web-browsers-in-kiosk-mode-full-screen-from-cli/

    or
    https://programmersought.com/article/65214011594/

    so From what I can gather if you are using chrome you add the--kiosk flag on the command line.

    eg.
    chrome.exe --kiosk <your URL>

    cheers
    Andrew


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    Andrew Soroka
    Genesys - Employees
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  • 5.  RE: Pulse 9.0 - automatically put wallboard in full screen

    Posted 06-25-2021 08:40
    Hello,

    No, there is no link with the browser's kiosk mode.

    In pulse 9.0 on genesys engage in permise, there is a feature that allows you to put the wallboards in full screen which has the effect of hiding the tabs and only displaying the report content in full screen. this also makes it possible to plan an automatic rotation when there are several reports to display (automatic rotate every 60 seconds for example) https://docs.genesys.com/Documentation/EZP/latest/User/RTRUserAccess

    It is very easy to do it manually, but as the need is precisely to broadcast on displays, it would be necessary to be able to launch the functionality automatically so as not to have to intervene manually on each display after a system update.

    Best Regards

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    ROBERT Jean
    CGI France SAS
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  • 6.  RE: Pulse 9.0 - automatically put wallboard in full screen

    Posted 06-25-2021 10:08
    Hi !

    I suggest you reach out to Genesys support, we did receive a setup to automat this from Genesy some years ago. They contained several files, best if you can get this informatio directly from them. Then they can answer and give proper support.

    Kind regards

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    Dag Magne Hoiseth
    DnB Bank ASA
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