Genesys Engage on-premises

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  • 1.  Could not parse the request and POST data

    Posted 01-28-2020 03:24
    Edited by Beatriz Herrera 01-28-2020 03:49
    Does anyone know why I miss this error?.We are trying to send some variables and we don't know if there is a limit of characters in a json field.
    I am trying to send some tempValue to a Backend block to make a request for a web service in a Callflow. The problem is that the variables reach the backend block through a json object and I am skipping that error.


    Error:
    com.genesyslab.studio.backendlogic.GVPAppBackendException: Could not parse the request and POST data
            at com.genesyslab.studio.backendlogic.GVPHttpRequestProcessor.parseRequest(Unknown Source)
            at org.apache.jsp.src.CALLWS_005fTBCRGA002_005fUPSERT_jsp._jspService(CALLWS_005fTBCRGA002_005fUPSERT_jsp.java:351)
            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
            at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
            at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
            at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
            at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
            at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
            at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
            at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
            at java.lang.Thread.run(Thread.java:745)
    Caused by: org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. /opt/tomcat/tomcatCCES2/temp/upload_192dd7bf_16fe6dc90ac__7ffd_00003537.tmp (No such file or directory)
            at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:367)
            at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:126)
            at com.genesyslab.studio.backendlogic.GVPHttpRequestProcessor.parseMultiPart(Unknown Source)
            ... 24 more
    Caused by: java.io.FileNotFoundException: /opt/tomcat/tomcatCCES2/temp/upload_192dd7bf_16fe6dc90ac__7ffd_00003537.tmp (No such file or directory)
            at java.io.FileOutputStream.open(Native Method)
            at java.io.FileOutputStream.<init>(FileOutputStream.java:221)
            at java.io.FileOutputStream.<init>(FileOutputStream.java:171)
    #Implementation
    #Telephony

    ------------------------------
    Beatriz Herrera
    ATOS IT Solutions and Services GmbH
    ------------------------------


  • 2.  RE: Could not parse the request and POST data

    Posted 01-28-2020 08:46
    Beatriz,

    It looks like you're missing a file.

    /opt/tomcat/tomcatCCES2/temp/upload_192dd7bf_16fe6dc90ac__7ffd_00003537.tmp

    Which is causing this page
    org.apache.jsp.src.CALLWS_005fTBCRGA002_005fUPSERT_jsp._jspService(CALLWS_005fTBCRGA002_005fUPSERT_jsp.java:351)

    To fail.  I would open a ticket with Customer Care to see what they can tell you about your code.

    ------------------------------
    Ivan Ullmann
    Eventus Solutions Group
    ------------------------------



  • 3.  RE: Could not parse the request and POST data

    Posted 01-28-2020 09:26

    Hi Ivan,

     

    I copy my co-workers so they can follow the support with you.

     

    Thank you and best regards,

     

    Beatriz Herrera

     






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