Genesys Engage on-premises

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WFM AllowWaitList Option Depricated

  • 1.  WFM AllowWaitList Option Depricated

    Posted 10-08-2019 04:52
    Hello WFM Experts,

    I can see that AllowWaitList option has been deprecated in new versions.

    Due to this, agents are still able to request for timeoff, when the limit is reached.

    How can we upfront reject the timeoff request, when the limit is reached. 

    REgards
    #Quality Management

    ------------------------------
    Hassan Shaikh
    C Square Consulting PVT Ltd
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