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Modify URLs Sent By Customer in Chat Session To Make Them Non-Clickable Within WDE

  • 1.  Modify URLs Sent By Customer in Chat Session To Make Them Non-Clickable Within WDE

    Posted 06-05-2020 00:00
    Hi. I want to modify any URLs that a customer sends in via chat so that they are not clickable by an agent within WDE (eg. alter the "http/https", or the "www" parts - eg. replace with "w-w-w"). Looking at the options for chat "transcript-cleanup" (https://docs.genesys.com/Documentation/Options/latest/ES/ChatServer-transcript-cleanup), if I set the "apply-config" setting to "cfg" ("uses Chat Server hardcoded rules"), where do I specify the Chat Server hardcoded rules? (assume these would be regular expressions written somewhere?). Also, I want this to be just one way - agents should still be able to send customers URLs.
    Thanks for any help.
    #DigitalChannels

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    Pratik M.
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