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  • 1.  WDE Email Channel - can you use NotReadyAfterCallWork()

    Posted 09-29-2019 19:58
    Hi all, is it possible to put the email channel in to AfterCallWork? I have tried this function in my WDE code and it doesn't seem to do anything so I am just wondering if I am able to do this or not: this.agent.FirstMediaEmail.NotReadyAfterCallWork();
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Dean Smith

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  • 2.  RE: WDE Email Channel - can you use NotReadyAfterCallWork()
    Best Answer

    Posted 09-29-2019 20:04
    My understanding is that ACW is not allowed on Email interactions, nor is it needed since email is not realtime like voice, so all the ACW work can be done whilst still having the email interaction open on the desktop. Once ALL the work is completed for that interaction, it can be marked done.


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    Sean Mahon
    Telstra Corporation Ltd
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    Original Message


  • 3.  RE: WDE Email Channel - can you use NotReadyAfterCallWork()

    Posted 09-30-2019 02:40
    Thanks Sean, I didn't think it was possible thought I would give it a try.

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    Dean Smith
    Connect Managed Services
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    Original Message


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