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  • 1.  CPu usage is showing 100% usage

    Posted 08-31-2020 23:32
    Team,

    For your kind information, We are seeing 100 % cpu usage in performance tab in the sql server  database installed machine.
    And  we analyze the dbserver logs, there is no errors, It shows primary icon db server disconnected and back up db server started. And warm standby mode activated.
    And in document, we found two options to be configured in the CME.
    last_login_synchronization to false
    [history-log].write-former-value to false.

    By changing this option , Whether it will reduce the CPU 100 % usage.
    And infomart is currently in the stopped condition.

    And Hereby i request you to please provide your useful suggestions for reducing 100 % cpu usage.

    Thanks,
    Anandapriyan.R














    #Reporting/Analytics

    ------------------------------
    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
    ------------------------------


  • 2.  RE: CPu usage is showing 100% usage

    Posted 09-11-2020 08:28
    You first need to take a look with your DBA in order to figure out what is consuming that CPU...it is not a normal behavior.
    Do you have SpeechMiner?
    What DBs are on that DB Server???

    ------------------------------
    Jorge Cornejo
    E-Business Distribution Peru S.A.
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  • 3.  RE: CPu usage is showing 100% usage

    Posted 09-11-2020 12:02
    Edited by Anandapriyan Ravichandran 09-11-2020 12:02
    Team,

    Thanks for your reply, we will check it based on your options.

    ------------------------------
    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
    ------------------------------



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