Genesys Engage on-premises

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

WDE errors 'Invalid origination or destination address' and 'Client application is requesting a function and specifying an invalid connectionID'

  • 1.  WDE errors 'Invalid origination or destination address' and 'Client application is requesting a function and specifying an invalid connectionID'

    Posted 07-17-2020 09:10
    Dear Community,

    After moving from Avaya hardphone to Avaya One-X Communicator softphone, we are getting the previous mentioned error messages at WDE when an outbound campaing call is abandoned by customer when ringing at agent station. They have never reported these error messages when using Avaya hardphone.
    Have you ever faced something similar?

    Best regards,
    #Omni-ChannelDesktop/UserInterface
    #Outbound

    ------------------------------
    Sonia Serrano
    Sabio Spain
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources