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  • 1.  Call not getting Disconnected with RouteTypeReject

    Posted 09-12-2019 11:19

    Hello 

    Usecase here i am trying is

    When Agent is not picking the call am loading a strategy where a treatment will be played and the call will get disconnected using the function TRoute['403','',RouteTypeReject,''] . (this strategy is written under IRD)

    Here in this scenario the agent who dialed is successfully able to hear the Treatment which is loaded through the strategy but the call is not getting disconnected as per the above function.

    Any help is much appreciated!!


    #SIP/VolP

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    Aditya
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  • 2.  RE: Call not getting Disconnected with RouteTypeReject

    Posted 09-15-2019 18:22
    Edited by Jason McLennan 09-15-2019 18:22
    Hi Aditya,

    Have you tried using ReleaseCall[] function instead?

    Regards,
    Jason

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    Jason McLennan
    Commonwealth Bank of Australia
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    Original Message


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