I'm writing a plugin in .NET for WDE, and I found TeamLeadService to find agents I can monitor, but ConfiguredMonitoredAgents() returns user names as a string (ex: "jcollell", not "Jeff Collell"). I'm hoping to translate those into the Agent's full name, as well as show the agent's presence info, like the normal WDE's TeamCommunicator module does.
I found the IPresenceService for the agent presence info, but I'm still stumped about how to find the Agent's full name. I appreciate any pointers in the right direction.
Thanks!
Jeff
#Integrations------------------------------
Jeff Collell
Fisher Investments
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