Genesys Engage on-premises

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  • 1.  Workbench

    Posted 01-31-2020 14:32
    Hi,

    I am currently implementing the workbench, but in the event correlation widget it does not show who made the changes,the Changed By column displayed "N/A" for all rows.

    I make the connections recommended in the deployment with the Configuration Server, the Message Server and the SCS,
    also in the Message Server object, set the db_storage option in the messages section to the value true.

    Can someone help me ? i'm in OnPremise 8.5 Version
    Thanks in advance,
    #Unsure/Other

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    Roberto Rahamut Suteu
    Information Systems Sudamericana S.A.
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  • 2.  RE: Workbench

    GENESYS
    Posted 02-10-2020 11:53
    Hi Roberto,

    I suggest you upgrade to Workbench (WB) 9.0 - it has significant stability and usability enhancements over WB 8.5.

    Please review the User Guide here => https://docs.genesys.com/Documentation/ST/current/WorkbenchUG/Welcome

    Regards,
    Mike.

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    Mike Ponting
    Genesys - Employees
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