Genesys Engage on-premises

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  • 1.  Removing an attachment from email due to GDPR

    Posted 06-25-2019 04:29
    Hi,

    we need to remove an attachment from a terminated email due to GDPR.

    Have you ever done something similar? Any idea?

    Best regards,
    #DigitalChannels

    ------------------------------
    Sonia Serrano
    Team Vision S. A.
    ------------------------------


  • 2.  RE: Removing an attachment from email due to GDPR

    Posted 07-09-2019 10:04
    Hi Sonia,

    I'm not sure what you mean by 'terminated'​ email. Is it an email processed, e.g. replied, marked done, by agent?

    Regards,

    ------------------------------
    Rene Wagner
    OmniHouse s.r.o.
    ------------------------------



  • 3.  RE: Removing an attachment from email due to GDPR

    Posted 07-10-2019 04:02
    ​Hi Rene,

    Yes, I mean an already processed email.

    Best regards,


    ------------------------------
    Sonia Serrano
    Team Vision S. A.
    ------------------------------



  • 4.  RE: Removing an attachment from email due to GDPR

    Posted 07-11-2019 09:10
    When an email interaction arrives it is stored in IXN DB and then "moved" to UCS DB when treated.
    So your attachments are at the Inbound IXN at UCS DB.
    This info is stored as a BLOB field, so you are asking exactly for an UCS API that updates an interaction by updating a field...

    Guess 
    https://docs.genesys.com/Documentation/UCS/latest/RESTAPI/OMInteractionUpdate

    ContentBinary is maybe what you are asking for. I don't have such knowledge but maybe mighty René could have

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



  • 5.  RE: Removing an attachment from email due to GDPR

    Posted 07-11-2019 09:10
    https://docs.genesys.com/Documentation/UCS/9.1.x/Admin/UCSUpdateIxns

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



  • 6.  RE: Removing an attachment from email due to GDPR

    Posted 07-11-2019 09:13
    Well seems there is a more easy and direct one 
    https://docs.genesys.com/Documentation/UCS/latest/RESTAPI/OMInteractionsRemoveDocument

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



  • 7.  RE: Removing an attachment from email due to GDPR

    Posted 07-11-2019 09:29
    Would this also apply to PureEngage Cloud?

    ------------------------------
    Dan Fontaine
    Altivon
    ------------------------------



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