Genesys Engage on-premises

 View Only
Discussion Thread View
  • 1.  DeepLink Chat widget

    Posted 02-17-2020 09:29
    Hello, 
    My requirement is this - 

    Are we able to deep link to the chat widget URL, i.e. have a deep link in an email that when clicked prompts the member to authenticate though the website and once authenticated opens up the chat window ready for the member to select the pre-chat survey and start the chat.

    Can we deep link to the chat URL like this?

    Any help is appreciated, 

    Thanks!
    #DigitalChannels

    ------------------------------
    Vineel Arekapudi

    ------------------------------


  • 2.  RE: DeepLink Chat widget

    Posted 02-18-2020 17:26
    Hi Vineel,

    Cant see a reason why you cant, but its up to your website to correctly parse the uri and trigger the appropriate behaviour.


    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------



  • 3.  RE: DeepLink Chat widget

    Posted 02-19-2020 08:13
    As Jason mentions, this is doable, you only need to understand where the Widget fits, it is the last component in a series of layers (GUI, authentication, security) that you need to build first for the widget Javascript to be available.
    Remember that the Widget is just that, basically a form that calls GSM API, nothing else

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources