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Error Handling for User Errors on Voice Integrations for GWS

  • 1.  Error Handling for User Errors on Voice Integrations for GWS

    Posted 10-30-2019 14:53
    Are there any specific error codes that Genesys Returns for the following cases.

    User has started a contact session on a voice channel and with place id(p1)  do the below scenarios throw valid error code.
    1. Same user is trying to start another session on voice channel with a different place id (p2)
    2. Different user is trying to start another session on voice channel with a place id p1.
    #Integrations

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    Ravi Kishore Anchala

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