Genesys Engage on-premises

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  • 1.  Workspace Desktop RTCP XR

    Posted 10-21-2020 10:01
    I am not sure if this is a licensing issue or what. I am able to get the Workspace Desktop to send RTCP-XR public reports at the end of the call using the configuration. However, the metrics are not very helpful. Specifically, the QualityEst includes an RLQ/RCQ of 0 and a MOSLQ/MOSCQ of 1.0. This is for g711u codec. The values look like data fill. It is possible it is my lab setup. Any ideas on what to look for? 

    Thanks,
    #SIP/VolP

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    Andrew Klassen
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  • 2.  RE: Workspace Desktop RTCP XR

    Posted 11-11-2020 09:39
    My problem was that I needed to use a new version of the SIP end point. In the older version the publish messages are generated but 
    the quality metrics were not calculated.

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    Andrew Klassen
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