Genesys Engage on-premises

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  • 1.  Clarity on WFM Contract Synchronization option

    Posted 09-02-2021 06:55
    ​Hi Team

    I'm looking for some clarity. Will the Synchronization option setting below work in the a contract for a 5 week scheduling period and fixed shifts as described below.

    Synch. Period Synch. of Daily Schedules Flexibility Synch. Type
    1 Week(s) Period 4:00 Shift Start

    • 6 Shift assigned to the contract
    • 7am shift, 8am shift, 9am shift, 11am shift, 1pm shift and 2pm shift
    • The above shift have strict start and end times, and no flexibility

    Will this configuration work in my environment?


    Kind regards

    Michelle Naidoo
    Altron Systems Integration

  • 2.  RE: Clarity on WFM Contract Synchronization option

    Posted 10-20-2021 13:43
    Hi Michelle,

    What are you trying to achieve using the synch option?