Hello Ivan,
I've checked the configuration and you are correct, but is not what I need.
We were having some issues forwarding calls to an external number, because of the RTP's issue.
So, we've configured to record the trunk in order to MCP handled the RTP's and this solved the issue, but now we will be recording more interactions in Speechminer.
This is because, I need to configure in "SpeechMiner" this, not the Place.
We need that MCP record this calls in order to handle RTP's, but not in Speechminer.
Please, let me know if you've understood my question.. This looks a little confused, but is not.
Thank you!
------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------
Original Message:
Sent: 05-16-2019 16:11
From: Ivan Ullmann
Subject: How to specify which DN shouldn't be recorded?
Place [tserver]\record=false
On anything you don't want to record
Original Message------
Hello Team,
Is there any way in GIR to specify which DN or phone number shouldn't be recorded in GIR?
We've configured a Trunk into the solution and this DN is being recorded, so I need to know if I can configure the platform for this.
Thank you in advance.
Best,
Sebastián V.
#PlatformAdministration
#Quality Management
#Telephony
------------------------------
Sebastian Valenzuela
CrossNet S.A.
------------------------------