Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Queue Interaction Properties after selecting interaction queue it is disappeared

  • 1.  Queue Interaction Properties after selecting interaction queue it is disappeared

    Posted 06-02-2021 13:03
    Hello,

    Once double click on Queue Interaction Properties window will appear on that interaction queue has been selected, pressed Ok button and then window will disappear. Open the same Queue Interaction Properties object then Interaction name will be empty. why it happening and how to prevent this behavior, Please let me know your thoughts on this

    Thanks in advance for your responsehttps://higherlogicdownload.s3.amazonaws.com/GENESYS/fcf56705-8675-4314-9285-232433aee8ee/UploadedImages/After_Selected_Interaction_Queue_re-open_same_object.png
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    https://higherlogicdownload.s3.amazonaws.com/GENESYS/fcf56705-8675-4314-9285-232433aee8ee/UploadedImages/After_Selected_Interaction_Queue.png
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    Lakshmanakumar Krishnasamy
    Infosys Ltd
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