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Auto-Apply email address in CC field

  • 1.  Auto-Apply email address in CC field

    Posted 02-17-2021 11:27
    I am looking for a way to auto-apply an email address to the CC field for all emails being sent from a certain email address. (ex. all emails sent from abc@client.com will CC: assistant@travel.com).

    Does anyone know how to do this? I am thinking it must be something in the interaction-workspace options, but not having any luck.

    Thanks!
    #DigitalChannels

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    Andrea Meadows
    Ovation Travel Group, Inc
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