Genesys Engage on-premises

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  • 1.  Change all record status to "Updated" on campaign stop/start

    Posted 05-11-2020 14:14
    Hi,
    Maybe someone faced with a similar requirement:
    At the end of the day, change the status of the all not completed records (in status "ready") to the "updated"  status.
    They are not needed on the next day

    #Implementation
    #Outbound
    #SystemAdministration
    #Telephony

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    Best regards,

    Yvgeni Liberman
    ITNavPro
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  • 2.  RE: Change all record status to "Updated" on campaign stop/start

    Posted 05-11-2020 19:58
    Easiest way to do this would be to use a scheduled job at the DB layer.  We do a similar job each night to purge the calling lists.

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    Jason McLennan
    Commonwealth Bank of Australia
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  • 3.  RE: Change all record status to "Updated" on campaign stop/start

    Posted 05-12-2020 03:02
    Hello Jason,
    Many thanks for Your answer
    That is exactly what I thought

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    Best regards,

    Yvgeni Liberman
    ITNavPro
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