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Disposition Code Report (GCXI)

  • 1.  Disposition Code Report (GCXI)

    Posted 09-08-2020 12:45
    Is there any out-of-box report in GCXI for IWS calls disposition code?

    If yes: what's the name of the report?

    If no: Kindly what is the needed configuration & development to result with that report?
    #GenesysEngageDev
    #Implementation
    #Reporting/Analytics


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