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Would like to consolidate & upgrade/migration Platform(8.x) to "ONE"

  • 1.  Would like to consolidate & upgrade/migration Platform(8.x) to "ONE"

    Posted 05-31-2019 11:31

    Dear Architects


    We are having Two instances of Genesys in two cities , with 1000 Agents.
    This platform is been running for last several years , now time to Consolidate and be futuristic.

    Need pointers/guides/documentation on
        - what kind of options/approaches we can have? 
        - Which is the better approach /architecture? 
         - how this can be done ?
         - what timescales are reasonable to achieve this?

    Appreciate your inputs in this regard



    Kind Regards
    Risha
    #ArchitectureandDesign

    ------------------------------
    Risha Tandon
    France / India
    ------------------------------


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