A place to ask questions, connect with others, and stay in the know
Associate submitted request for overtime, however the Activity was incorrect. Usually the warning specifies which Activity is incorrect, but it did not in this instance, the error message states is missing the Activity name.. Message read Activity %1 could not be included in the shift because the agents does not have the required skill(s).
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.