Genesys Multicloud CX on-premises (formerly Engage on-premises)

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  • 1.  Schedule Warning Error

    Posted 04-26-2021 16:30
      |   view attached

    Associate submitted request for overtime, however the Activity was incorrect.  Usually the warning specifies which Activity is incorrect, but it did not in this instance, the error message states is missing the Activity name.. Message read Activity %1 could not be included in the shift because the agents does not have the required skill(s).


    Rhea Miller
    Anthem, Inc.