Hi All,
To follow from an idea that was raise on the clouds idea forum ( Genesys Cloud Ideas Lab) - CLWFO-I-243
Genesys Cloud Ideas Lab I wanted to check if any scheduling colleagues that are using Genesys Engage have been succesfull to work with Emea Local Constraints to create schedule as per a list of constraint that we could record withing Genesys for a specific market before to create schedule. So far, all my temptative have been unsuccesfull and as such maintaining old fashioned roster / 12 weeks rotating pattern - but it would be good to be using the Genesys environement to help to drive consistency and advancements.
Below outlines the list of constraints identified:
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Agents must not work more than 2 Saturdays per month
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Agents must not work more than a certain number of hours per month (month always starts on the 1st)
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Agents must not exceed a certain number of hours after 19:00 per month
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Agents must not work more than X days per month a certain shift (e.g: late evening shift)
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On a certain calendar month, agents must work the same shift on each calendar week (e.g: Week 1: Morning shift, Week 2: Afternoon shift, Week 3 & 4: Morning shift)
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Agents must be granted more than X days off per week/month
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Agents must not be granted more than X days off per week/month
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Agent must have at least X Sunday off
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Agent must have at least X Saturday off
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Agent must have at least X full weekend off
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Agent must not work more than X consecutive Sundays
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Agent must not work more than X consecutive Saturdays
#ArchitectureandDesign#GenesysEngageDev#Implementation#Unsure/Other------------------------------
Jeremy Adam
Scheduling Analyst
American Express
www.linkedin.com/in/jeremy-adam-6a9a2841------------------------------