PureEngage On-Premises

Discussion Thread View
Expand all | Collapse all

Unable to create interaction in ORS for routing

  • 1.  Unable to create interaction in ORS for routing

    Posted 11-05-2019 02:51
    Hi

    We want to install ORS without Cassandra.
    On starting ORS and putting a call we are seeing that node is not responsible and session is not created.

    Any hints to get this working and have ORS routing.

    Regards
    Santosh
    #Implementation

    ------------------------------
    Santosh Sundaram
    SmartConnect Technologies Pvt. Ltd
    ------------------------------


  • 2.  RE: Unable to create interaction in ORS for routing

    GCAP Member
    Posted 11-05-2019 18:14
    Have you configured your ORS cluster and only included the ORS instances in that cluster that are actually started?  ORS wont check to see if the other nodes are running, so if they arent, you need to remove them from the cluster so the other nodes will take responsibility.

    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------



  • 3.  RE: Unable to create interaction in ORS for routing

    Posted 11-05-2019 21:28
    Hi Team

    I have not configured ORS cluster

    Regards
    Santosh





  • 4.  RE: Unable to create interaction in ORS for routing

    GCAP Member
    Posted 11-05-2019 22:24
    OK, but you have configured the ORS Transaction List?  This is required even if your running a single instance.
    A few other basics:
    • Have you set URS Application Option default\strategy = ORS?
    • You do have an SCXML Strategy loaded on the RP?  I know should be a given, just checking :)

    Otherwise if there are some logs you can share?

    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------



  • 5.  RE: Unable to create interaction in ORS for routing

    Posted 11-06-2019 01:28

    Hi

     

    I have not created the Transaction List.

    Let me create and check..

     

    Will send the logs post this check.

     

    Cheers

     

    Santosh Sundaram

    Talk:   +91 981 955 4265

    Skype: santoshs5

    image002.jpg@01D4D8DB.531F1390

     






  • 6.  RE: Unable to create interaction in ORS for routing

    Posted 11-06-2019 01:50

    Hi

     

    In the Transaction list configuration I need to enter the values under Cluster section.

     

    Option is the name of ORS application and value has to be data center name.. In my case if I want to have ORS work without Cassandra should I give the system-id or anything else there.

     

    Cheers

     

    Santosh Sundaram

    Talk:   +91 981 955 4265

    Skype: santoshs5

    image002.jpg@01D4D8DB.531F1390

     






  • 7.  RE: Unable to create interaction in ORS for routing

    Posted 11-06-2019 02:17

    Hi Jason

     

    Thanks for the tip it is working now..

    I had to install it using Enhanced cluster configuration mode which made the –cluster added in the command line.

     

    Thanks for the help.

     

    Cheers

     

    Santosh Sundaram

    Talk:   +91 981 955 4265

    Skype: santoshs5

    image002.jpg@01D4D8DB.531F1390